home river group complaints

Submit a complaint and get your issue resolved. I thought it was really nice so I went through with the application! My daughter is a student and lives with me. We provided the code. March 2, 2023 - HomeRiver Group (HRG) has acquired a portfolio of property management contracts from Roofstock. Reset. We appreciate you and your consistency with maintaining your ledger. I need to understand if HomeRiver is requiring ALL there properties in ******* to render payment via the residential portal? The second request regarding the AC was not reported until March 28th, therefore HomeRiver Group would not provide compensation for the 10 days that passed without receiving notification that the air conditioning was still an issue. It backed up again and the same plumber came out and opened the main pipe and a massive pipe in the garage and got sewage all over the walls and all over the basement with human feces and only cleaned it with hot water no bleach. That was a month ago. International Association of Better Business Bureaus. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. At another point a vendor was sent to the home to work and she turned them away stating it was not safe for them to be there. One of the best Property Management, Real Estate business at 2605 Nonconnah Blvd # 150, Memphis TN, 38132 United States. Due to all scheduled movers and utitilies, this was not an option. Our master bath still has a leak from the faucet that needs to be replaced. If you have any questions, or require additional assistance please feel free to contact the offices at 317-759-0332. That in itself was a breach of contract! However ComplaintsBoard has detected that: Business Response Please accept the following response on behalf of HomeRiver Group ("Manager") with respect to the complaint filed by *** ("Complainant") for the rental property that is the subject of this complaint ("Property") and managed by Manager: Complainant submitted an incomplete application for rental of Property 19 Oak Meadow Lane on April 15, 2022. Home River Group Salt Lake City, Utah Reviews Customer Reviews are not used in the calculation of BBB Rating. HELP!! Sent plumber which never showed up, they said he called the order complete. It's not something you can find in 2 weeks. *This company may be headquartered in or have additional locations in another country. A few months prior I was put on antibiotics by my PCP for chest pains. Their service request system was inconsistent and they did not always follow up. My living conditions are unlivable, inhumane, and not peaceful . We received a check $1021 on 11/23/21. Boise Property Management and Property Managers, Boise Houses and Homes Business Response The HVAC issue was reported on 3/10 in which a vendor visited the property and added freon to the unit. This demand/request is quite stressful for many tenants, who aren't internet savvy. I have sent emails with only one response to follow up on the 26th which is the day before I will be charged a full month of the month to month rental rate in which I cannot afford. I was told I would have a check within 24 to 48 hours and this was like I said December 17 here it is January 9 and I still have no refund I have called every day I have text I cannot get anybody to return my phone calls. It's Monday, still no one called me back. Ive been calling and emailing everyday several times a day. I am not interested in pursuing legal action, even though state law allows me to sue in small claims for twice the amount withheld. While this has been going on, my property manager had not been communicating until I reached out to the regional manager. I have a need to vacate the premises due to continued, unforeseen maintenance issues. I contacted the company via email at the end of June and was told the issue would be looked into. They put all of my items that was under the sink now on the counters and in the sink without even cleaning them. This maintenance emergency was of no cause of HomeRiver Group but an unfortunate accident that will sometimes happen in any property. I then went to view other rooms to find that one of the advertised rooms was not even a room anymore, but now an oversized closet. Reload the page and repeat your search. Again they waited 3 days and I had to tell the restoration company it was a much bigger job than just cleaning carpet. In between this time, I was pressured to sign a lease to hold property even though I asked several times to view the property. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The vendor initially sent a rough estimate for the repairs on March 17th but the final estimate was not received until March 30th. The company attempted to charge an early termination fee of $4,000 for an active duty service member. HomeRiver Group Tulsa Property Management - OK 74133, 8018 S Memorial Dr - Reviews, Phone Number, Photos - Nicelocal Find the best places and services Beauty salons and spas Massage, Manicure, Hair salon, Makeup, Haircuts, Chemical peel, Pedicure See more Building and construction They've sent out vendors on at least 7 different occasions to take pictures & measurements, etc., but nothings been done. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This rental company scammed us out of $225.00! 5. I was told "we don't discriminate" well an extensive background of foreclosures, evictions, and judgments should have told this company something and with bad credit, she only was forced to pay 1 month of a security deposit. HomeRiver Group Salt Lake City has been leading the Salt Lake City real estate industry offering acquisition, renovation, leasing, management, maintenance and brokerage. I havent received anything. On April 18, 2022 Complaint submitted a 2nd application for 4692 Calton Ct., again Manager promptly followed up with Complainant that another application was received prior to their submission. The pipe was repaired the next day and a few weeks later a crew came to test all the pipes to ensure there were no additional leaks. or the refund for overpayment. I was told the house would be inspected that week which it was and it did not pass inspection. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) All maintenance has been completed in your home except the drywall repair, which will be completed as soon as the vendor states that the area is dry enough to be resealed. They want tenants to pay their employee to install our router. HomeRiver Group Spokane is part of the HOMERIVER GROUP, one of the largest and most effective nati . I possibly lost potential tenants because of this. work is not completed, staff's excuse is "that is so and so's job" and then when I reach out to that person, no response. Issues with houses and AC's, septic tanks are inevitable. Upon reaching out to Home River group the now conveniently have my information in the system and a rep asked me if I can make a payment. I also still had puddles of water in the kitchen and family room. I did receive a phone call as I stated in the complaint from someone trying to set up carpet cleaning. Also, the shower door wouldn't stay closed and paint was peeling and flaking off of the shower itself. In August when I noticed I never received any information on my HOA fee I reached out to the company, and was told they do not see my information in the system, the house I purchase was still under the builders name. I was then advised by a representative of Homeriver Group to contact an attorney if I wanted to receive any additional funds that I am owed from the company. My power got turned on the Dec. 27th. There are 3 vans in the parking lot, but no suite with HRG anywhere in the building. On June 3rd, I call back since no called me back. There were no leaks in the pipes but they found that every time we used the shower, water was leaking into all the surrounding walls and floor through the tiles. Resident is responsible for the communication line maintenance charges and/or applicable service and fees applied by communication provider. Today we went and toured another house ( 4692 Calton Ct. ) and before we applied we called to see if there was anyone pending for it and they said "No, there has been very little interest in this house" because of this answer we immediately submitted another application with another $155.00 fee which was again immediately accepted. Concerned about the full amount being charged, I emailed ***** on March 7, 2023 asking why we were charged the full amount instead of the prorated amount. We continued to cal all weekend and still no one came back out. 89% of 18 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Reviews Contacts Resolved "DO NOT RENT FROM THIS COMPANY!" Resolved "We have been current tenants at our." Resolved "On April 14th we submitted our application." Resolved "This was a rental property that I lived in." I called immediately and sent a note to *** maintenance that this was well aware and I would not be in the home the entire weekend AFTER 3am when I picked up my dog. Also have video to show the house was cleaned prior to moving out. Upon moving in, we were unable to use the dishwasher, 1 toilet, the kitchen electrical outlets, plus other things for the first 6 weeks. Even with the amount of time and effort, it still took 49 days for a repair to me made and for us to have working AC. Business Response Hello Ms., The remaining work order(s) left for completion have been scheduled with you by our vendor for 7/27 between 8-5. I understand there is a process in everything, however, I am being affected by their process in ordering each piece (the cheap way) instead of replacing the whole hot water heater. I was told last week I would receive a refrigerator today so I went out and got grocery. Our problems began the moment we moved into our rental house and have continued after we have moved out.The latest and most egregious cause for complaint is their attempt to charge us $770; which is a bogus charge. This was all due to grout being in all the pipelines throughout the house. Nothing was cleaned up yet. Apparently Home River must enjoy providing the upmost subpar business practices and bestows such a Courteous display to your tenants a as you all welcomed us with a lease. HRG made an error when processing the application. I have spoken to 2 different maintenance companies since the beginning of August, yet it is now October, still, nothing done. Owner Login; Tenant Login; Owners/Investors. Upon sharing the issues with the local office and then the regional contact, it is pretty clear that they do not value their customers. I've researched online the average increase of rent in ******* ** and the average is 10% to 20%. We have outlined the difficulty with scheduling and you turning away our vendors in the last correspondence, so there is no need to rehash all of that. We had the townhome cleaned and returned it in better condition that we received it. We are now getting emails, indicating the charge is past due.No one answers the phones at HomeRiver Group and voicemail boxes are full. Find A Personal Injury Lawyer Near You - Forbes Advisor Once it became obvious finding a qualified tenant was an issue I asked for the qualifications. Home River Group Reviews from Renters & Owners in Utah Lying About Zero Applicants I inquired about a property on 8/19 and was told there were zero applicants. Finally on the 1st I decided not to give them any more of my mental time and cleaned my things up myself. 886 kwh I would say that we'd like to stay here should you actually do the necessary upgrades To bring it up to market standards that considering The circumstances I request A 60 day notice In writing As well as orsecurity deposit So we have time to purchase our forever home. SARASIN ACTOR Company Profile - Dun & Bradstreet I had water coming out of the ceiling fans, lights, and electrical sockets and I went in the attic to remove gallon buckets of water from the *** overfill. 13 reviews Pros and Cons of HomeRiver Group: A Review Breakdown HomeRiver Group is a property management company that has been operating since 2007. Find company research, competitor information, contact details & financial data for CONRAD ELECTRONIC of SEQUEDIN, HAUTS DE FRANCE. Additionally, Manager's Tenant Criteria stipulates the following: "This is an application to rent only and does not guarantee that applicant will be offered the Rental. But a month later I started receiving final bills in the mail where the Owner called all of the utility companies and had the bills changed back to her name.

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